What customers want is very simple, they want good product and good services. You will need to have excellent customer service and treat your customer politely and in timely manners, don’t make them wait and get anger at the end. Its impolite for not replying back to customer request or question too. One unhappy customers will leave your store and tell the ten other people for not to shop from your store, and that is a huge lost. One good customer will recommend few other friends to buy from your store, and you gain more customers in future. This is why business with excellent customer service will earn highest rating and gain popularity quickly.
For online business that runs 24/7, how could you prepare all the time to reply to customer that could come at anytime of the day. Even at 2am, there can be few incoming email asking about your products or services or requesting assistant, how can you reply to them? One simple solution is to use email autoresponder, commonly found in web hosting package. Once email being received in your mailbox, you can set a auto-reply message back to your customers. Include the thank you message and contact information inside the email, and the customers will appreciate that. Get back to them the soonest and help answering their question too.
Beside using the email auto-reply, you can use email ticketing system to keep track of your email conversation too. iPage web hosting also provide email campaign web apps including Dada Mail for email marketing who want to manage their email marketing campaign. And they also provide live chat system just in case you want to add live chat feature into your website. Here is the sample of live chat system, they provide phpFreeChat to install into your domain.
You can setup your email auto-responder to automatically reply to email received. Prefix with message, for example:
“Your email had been received, we will get back to you the soonest. Our office hour is monday to friday 9am to 6pm. Our sales representative will contact you the soonest. Thank you!“
Isn’t this great? Your customer felt that your business is ‘running’ and someone will get back to them the soonest. And its a good way to keep in touch with customers too. This is a reason why sales personal email accounts are commonly setup with email autoresponder. Ipage hosting is green and its with free email autoresponder service.
“With every email account you create, you have the ability to set up a forward or an Autoresponder. This means that you can forward all email from one address to another email account. The Autoresponder is used when you want the sender of an email to receive a message from you as soon as they send you an email.“
Find a web hosting package that offering email autoresponder for free and with email ticketing system that you can install as well, for example the ipage web hosting offering with email auto-responder and email ticketing system available via their Simplescripts installer. This is the very few budget web hosting plan that is suitable for business and support email ticketing system, they also provide optional live chat system that you can install into your domain/website too, which makes it even better.
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