Its unpolite to reply back to customer request or question. For online business that runs 24/7, how could you prepare all the time to reply to customer. Even at 2am, there can be few incoming email asking about your products or services or requesting assistant, how can you reply to these? One simple solution is to use email autoresponder, commonly found in web hosting package. Find a web hosting package that offering email autoresponder for free, for example the ipage hosting $2.99/mo.
You can setup your email auto-responder to automatically reply to email received. Prefix with message, for example:
“Your email had been received, we will get back to you the soonest. Our office hour is monday to friday 9am to 6pm. Our sales representative will contact you the soonest. Thank you!“
Isn’t this great? Your customer felt that your business is ‘running’ and someone will get back to them the soonest. And its a good way to keep in touch with customers too. This is a reason why sales personal email accounts are commonly setup with email autoresponder. Ipage hosting is green and its with free email autoresponder service.
“With every email account you create, you have the ability to set up a forward or an Autoresponder. This means that you can forward all email from one address to another email account. The Autoresponder is used when you want the sender of an email to receive a message from you as soon as they send you an email.“
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